Refund Policy of BridgeCanvasHub
Last updated: January 1, 2023
Returns
At BridgeCanvasHub, we are committed to customer satisfaction. If you are not completely satisfied with your order, you may request a refund or exchange according to the following policy.
Conditions for Eligible Returns:
- Items must be reported for return within 24 hours of receipt.
- Food items must have been stored properly and not consumed beyond a reasonable amount.
- Non-food merchandise, if applicable, must be in original packaging, unused, and undamaged.
Non-Returnable Items:
- Gift cards
- Downloadable products
- Any item that is returned more than 24 hours after delivery
Refunds
If you are approved for a refund, it will be processed, and a credit will automatically be applied to your original method of payment within a number of days, typically within 7-10 business days.
Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +33 1 42 24 98 85.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an email or contact us via +33 1 42 24 98 85.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping Returns
To return your product, you should mail your product to: 57 Rue de la Pompe, 75116, Paris, France.
You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need Help?
If you have any questions on how to return your item to us, contact us at +33 1 42 24 98 85.